Support
BixData strives to provide the best level of support and assistance to our users. Depending on which Edition you are currently using, there are a number of ways to receive support for BixData.
Professional Edition Users
Professional Edition users are eligible for Enterprise support and maintenance and can access our online trouble ticket system and solution database.
- Maintenance and software updates included
- Support Issues; online trouble ticket system
- Telephone Incident Support; refer to the support contact information provided in your license agreement
Community Edition Users
- Installation Instructions; complete instructions for installing BixDesktop, BixServer and BixAgent
- Forums; community of BixData users discussing features and solutions
- User Guide; in depth guide to using BixDesktop, BixServer and BixAgent
