Support

We're customer partisans

The BixData team is passionate about customer satisfaction. We strive to give you a solid, reliable piece of software - and enough good guidance to use it successfully.  If we haven't, please let us know.  If something didn't work, let us know.  If you have ideas of how to improve the product, let us know.  If you have a brilliant new feature we should consider - you guessed it - please let us know.

But you came here for support.  Here's how to get it.

Professional Edition Users

Professional Edition users are eligible for Enterprise support and maintenance and can access our online trouble ticket system and solution database.

  • Maintenance and software updates included
  • Support Issues; online trouble ticket system
  • Telephone Incident Support; refer to the support contact information provided in your license agreement

Community Edition Users